FAQ
General questions
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Follow the instructions below. It is important that the product is unused and has all labels and packaging intact.
- Register your exchange at: returns.yayloh.com/retailer/se_getthegallop with your order number and the email address you used at the time of purchase.
- Clearly state which product you want to return and the size/color you want to change to in the text field and we will reserve it.
- You get a QR code that you show at your Postnord agent, they print out a return shipping slip that you can then put on the package.
- We will send out the new item at no extra cost as soon as we receive your return.
For international orders you will need to contact us first on returns@getthegallop.com and we will email you a return label for you to print.
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Deliveries within Scandinavia are sent with PostNord. It usually takes 1-2 days for the package to reach the mailbox or delivery point. You will receive an email with the shipment number so you can follow the delivery.
Deliveries within the EU and outside the EU are usually sent with UPS, Finland and some other countries are sent with Postnord.
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Yes box! We ship worldwide.
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It depends on where in the world you live. Within Sweden it usually takes 2-3 days, and internationally 5-10 days. We have all products in our warehouse in Stockholm and pack and ship every day.
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If something is not right with your invoice from Klarna, contact Klarna directly here or call their customer service on +46 (8) 120 120 10. Make sure you have your Klarna reference number close at hand.
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Feel free to email us at info@getthegallop.com , we try to respond as quickly as we can. You can also call us on +46 (0)8-520 275 33, we are open Monday – Friday between 9am and 4pm.
If it concerns an order, please enter your order number for faster assistance.
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- Go to: returns.yayloh.com/retailer/se_getthegallop and enter your order number and the email address you used at the time of purchase.
- Clearly indicate which product you want to return.
- You get a QR code that you show at your Postnord agent, they print out a return shipping slip that you can then put on the package and hand in.
- When we have received the product in the warehouse and gone through it, we will process your return and you will receive the payment again.
If you have any problems, contact us at returns@getthegallop.com or call +46 8-520 275 33
It is important that the product is unused and ensure that the product is safely in a well-sealed package.
Your return is completed when the product is returned to us and inspected. You will be credited the amount of the returned product in the same way you paid for it (invoice or card). The delivery fee is non-refundable.
When changing, if the color/size you want to change to is not in stock, your order will be handled as a return.For returns outside the EU, import tax and customs fees are not returned by Get the Gallop. However, you may be able to get that compensation from your local customs office, please contact them directly.
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If you cannot find the product you are looking for, it may be out of stock. Out of stock items will be removed from the website, and if they are back in stock they will be displayed again. If you want to know more about the product you are looking for, contact our customer support and we will help you.
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We do not have a physical store. Sometimes we are at pop-up events such as fairs, sample sales and the major horse competitions in Sweden and Europe. Please keep an eye out for upcoming events we participate in on our social channels and in the newsletter .
PRODUCTS
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Our Hay Bag in size Large is as big as a big blue Ikea plastic bag. It holds most things for the weekend trip, the horse competition, the children's activities. It has no interior pockets, zips or buckles on the inside.
Our Hay Bag Medium is a roomy everyday handbag. It holds a computer, shirt, riding helmet and KeepCup. Very good hand luggage for the trip as it fits perfectly under the seat when you travel.
As both bags are soft without any lining, they can be easily folded and made smaller if necessary. When they are not full, they become very small and 'flat' when needed.
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How do you wash it? Our hand-braided ribbon browbands are easiest to wash with a sponge, warm water and a little soap. Rub gently so you don't 'pull' the braid' and let it dry on its own. You clean the leather as you clean your bridle/leather.
Sizes? On each product page you can see the length in cm for each size, the measurement is from edge to edg
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If you have got a stain on your wool blanket, it is often enough to just wash the stain with warm water. Wool is unique in its properties, including that it largely 'washes itself'. Hang out and air your wool blanket and it will be almost as good as new afterwards.
If you feel that you need to wash the blanket properly, send it to the dry cleaner, hand wash or use the wool program in the washing machine, and then with detergent for wool.
All natural wool has piles/fluff, often the piles can be removed by hand, you can also use a wool comb.
The felt is brushed to be extra soft and fine and this means that there may be loose wool lying on the surface. It can be plucked, combed or carved away. When you use the felt, there are bumps, this is because the wool fibers are not completely smooth and have a tendency to hook into each other. The best way to make the surface soft and nice again is to use a wool comb or a tufting machine. You can treat the felt repeatedly without it being damaged, however, you must avoid pulling the nubs away. Another tip is to steam/iron the blanket on medium heat to fix the wool after combing it.
Electricity occurs above all in a dry environment, such as in a heated house in winter, and when different materials come into contact with each other and then separate. Textile is a non-electrically conductive material and therefore electricity that arises remains in the product until it is led away or neutralized in some way. You can easily remove the electricity in a blanket by moistening it with water. The water can be sprayed on with a bottle or you can use a washcloth. It is also good to steam or iron the blanket on medium heat and to hang it outside and air it. Another trick is to drag a metal object over the blanket, for example a metal hanger, which then catches the electricity and conducts it away. -
In all our clothes there are care instructions to follow. Please use environmentally friendly detergent and wash moderately and at low temperatures.