SHOPPING AT GET THE GALLOP
VIEW OUR DELIVERY & RETURNS PAGE FOR MORE INFO ON SHIPPING, RETURNS AND EXCHANGES.
DO YOU SHIP INTERNATIONALLY?
Yes we do! Your package will be sent DHL Express (orders outside of Scandinavia) and you will receive an email with shipment info and tracking number.
WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?
Email us on firstname.lastname@example.org, we try to reply to all emails as soon as we can. Or call us on +46 (0)8-520 275 33, our opening hours are Monday – Friday between 9am-4pm (CET).
We use Klarna for payments. You can choose to pay with your card (Visa, Master Card, Visa Electron, Maestro) or by invoice (not all countries yet) or part payment. For Swedish customers you can also choose to pay with Swish.
IS SOMETHING WRONG WITH YOUR KLARNA INVOICE/PAYMENT?
If something isn’r right with your Klarna invoice or payment you need to contact Klarna directly. Click here to get to their Customer Service page or call them at +46 (8) 120 120 10. Make sure to have your Klarna reference number at the ready.
PRODUCT OUT OF STOCK?
When a product is out of stock you can automatically sign up to a wait list for that specific product/size. As soon as the product is back in stock you will receive an email notifying you. Not all products will be restocked.
HAY BAG SIZING
What size Hay Bag should I use? The Large Hay Bag will serve you as well as the blue big IKEA plastic bag. It takes about the same volume so perfect for weekend trips, horse shows, children activities and so on. The Medium Hay Bag is perfect hand bag size. It also fits perfectly underneath the chair when flying so the perfect carry all hand luggage, that you can carry on your shoulder and still look good with.
GTG SHARKTOOTH BROWBANDS
Size: The sizing has changed as of 2020 and the new browbands with the Get the Gallop logo all have new measurements. What used to be our XFull is now a Full. You can find the measurements in cm on each product page.
Cleaning: How to clean our browbands? Inevitably the browbands will get dirty over time. To clean them take a sponge, warm water and some washing up liquid soap and gently rub the braided part. Let it self dry. The leather part you clean as you clean the rest of your bridle.