RETURNS & EXCHANGES

No problem! You have 30 days from the time you received the product to return or exchange it. The product must be unused and have all labels and other packaging intact.

To change to another colour/size:

1. Go to: returns.yayloh.com/retailer/se_getthegallop and enter your order number and the email address you used at the time of purchase.
2. Clearly state which product you want to return and the size/color you want to change to in the text field and we will reserve it.
3. You get a QR code that you show at your Postnord agent, they print out a return shipping slip that you can then put on the package.
4. We will send out your new item that you want to exchange for at no extra cost when we have received your return to our warehouse. If the product you want to exchange to is not in stock, we will handle it as a return and you will get your money back.

 

To return a product:

1. Go to: returns.yayloh.com/retailer/se_getthegallop and enter your order number and the email address you used at the time of purchase.
2. Please state clearly which product you wish to return.
3. You will receive an email with instructions how to send your return back to us.
4. When we have received the product in the warehouse and gone through it, we will process your return and you will receive the refund confirmation and payment in return.

It is important that the product is unused in its original packaging, and please ensure that the product is safely placed in a well-sealed package.