DELIVERY & RETURNS

You have 30 days from the date you receive your product to return or exchange it. The product must be unused and have all original labels and packaging intact.

For orders outside the EU, taxes and import duties are included in the final price, orders will be shipped DDP (Delivered Duty Paid). 

For exchanges or returns:

1. Go to returns.yayloh.com/retailer/se_getthegallop and enter your order number and the email address you used when placing your order.
2. Follow the instructions for an exchange, return or complaint.
3. You will receive a QR code which you can show at your local PostNord service point. They will print a return shipping label for you to attach to the parcel.
4. For returns: Once we have received the product at our warehouse and inspected it, we will process your return and refund your payment. The original shipping cost is non-refundable.
5. For exchanges: We will send the new product to you, and you will receive a new delivery notification by email.

Please note that the original shipping cost for your order is non-refundable.

For returns from outside the EU, Get the Gallop does not refund import taxes, duties or customs fees.

RETURN FEES

A return fee will be charged for all product returns. Please see the fees below based on destination.

DESTINATION	RETURN FEE
Sweden	69 SEK
EU, Norway & Switzerland	15 EUR
UK	15 GBP
USA	20 USD
Rest of the world	20 USD

If you experience any problems, please contact us at info@getthegallop.com or call +46 8-520 275 33.

All our products are shipped from our warehouse outside Stockholm. We aim to pack and dispatch your order within 1–2 working days of receiving your order.

DELIVERY

SWEDEN

PostNord Varubrev (40 SEK): Only available for orders with a total value below 500 SEK.

DHL Service Point (69 SEK): Delivery to a DHL service point within 1–3 days.

PostNord Service Point (89 SEK): Delivery to a PostNord service point within 1–2 days.

PostNord Home (150 SEK): Home delivery within 1–3 days.

EU

DHL Express: 2–3 days

DHL Parcel Connect: 2–7 days

NORWAY, UK & SWITZERLAND

Taxes and import duties are included in the prices displayed, and orders will be shipped DDP (Delivered Duty Paid).

DHL Express: 2–3 days

FedEx: 2–6 days

USA & REST OF THE WORLD

Import duties and taxes are included in the prices displayed, and orders will be shipped DDP (Delivered Duty Paid).

DHL Express: 2–3 days

FedEx: 3–10 days

SHIPPING POLICY

We reserve the right to cancel your order if an item you have ordered is out of stock or if we identify a product or pricing error.

The price at the time of purchase is final, and we honour our campaign periods. We are unable to offer price adjustments or price matching on items purchased at full price that later go on sale, or on sale items that are later subject to further reductions.

Our newsletter sign-up offers and other discount codes cannot be combined with other discounts or used on sale items. Only one discount code can be used at a time.

If you notice any discrepancy or issue with your order, please contact our customer support upon delivery.

UNCOLLECTED PARCELS

If your order is not collected and is returned to our warehouse, Get the Gallop reserves the right to charge an additional fee of 100 SEK to cover shipping and handling costs.

If an order is abandoned and not imported in accordance with the shipping terms applicable to orders placed outside the EU, an additional fee of 50 USD/40 GBP will be charged upon return.