We try to deliver all orders within 5 working days from the order date. Almost all the time we send it out the same day or the day after you’ve placed your order at Getthegallop.com. We use PostNord in Sweden (1-2 days delivery), and DHL Euroconnect for international orders (about 2-3 days).
Any questions just contact us on firstname.lastname@example.org
Sweden: You will receive a notice via sms or email when your parcel have arrived at your nearest service point. If you want home/office delivery just email us directly after placing an order.
Returning an item is easy peasy! Try your purchases on in the comfort of your own home (or stable) and if you need to send it back, you have 14 days from the date you received your order to exchange or return. The product needs to be unused and in its original packaging to be refundable.
Return from Sweden: Put the product back in the box or in a similar package that makes for safe traveling. Tape together and stick the Postnord address label (that came with the order) onto the package. Hand into your local post agent.
Return from outside of Sweden: Contact us on email@example.com and we will book a pick up of the parcel at an address of your choice.
Shipping is complimentary on all exchanges; however, if you are based outside the EU you will need to pay taxes and duties on it.
Please make sure your items are returned new, unused, in original packaging and with any tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Please contact our customer care team by emailing firstname.lastname@example.org if you have any further questions.
Vendevägen 11 A
182 69 Djursholm
Your refund will be credited to the original payment. If you paid a delivery fee on your order that fee will not be refunded, only the cost of the product purchase.
If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through GET THE GALLOP. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.